Terms & Conditions

About ALA

These Terms & Conditions apply whenever you browse, order from, or use infinityala.com and related ALA shopping services.

ALA
Mohammadpur, Dhaka 1207, Bangladesh

Using the website

You may use infinityala.com for normal, lawful shopping purposes. You must not:

• Attempt to access any part of the website without authorisation
• Interfere with the security or operation of the website
• Use fraudulent or misleading information
• Misuse any website functionality
• Copy or commercially exploit ALA’s protected content without permission

Product information

ALA aims to display product information as accurately as possible. Minor visual differences may sometimes occur because of screen settings, photography, lighting, or reasonable variation in materials and manufacturing.

This does not excuse delivery of a materially different or incorrect product. The product page on infinityala.com is the primary reference for specifications.

Prices

All prices are shown in Bangladeshi Taka (৳). Prices, promotions, and discounts may change. The price displayed during your purchase process will generally apply to that order, unless there is an obvious technical or pricing error.

Standard delivery charges:

Applicable delivery charges are communicated before order completion wherever supported by checkout.

Placing an order

Orders are placed through the ALA website. An order is not treated as confirmed automatically. ALA confirms every order through a phone call — not by WhatsApp or SMS.

ALA will make up to 3 contact attempts. If we cannot reach you after 3 attempts, the order may be cancelled.

Please provide accurate details when ordering:

• Your correct name
• An active phone number
• Your correct delivery address
• Accurate order details

ALA may refuse or cancel an order for legitimate reasons, including unavailable stock, an obvious pricing error, suspected fraud, invalid customer information, or an inability to fulfil the order.

Payment methods

ALA currently accepts:

• Cash on Delivery (COD)
• bKash
• Nagad

If you pay in advance by bKash or Nagad and cancel before the order is shipped, ALA will issue a full refund. If the order has already shipped and you no longer wish to receive it, applicable delivery and return charges will be deducted and the remaining amount refunded.

Order cancellation

You may cancel an order at any time before it is handed to the courier, including after the order has been confirmed by phone call.

Once an order has shipped, normal pre-shipping cancellation no longer applies. Applicable delivery and return rules then take effect.

Delivery area

ALA currently delivers within Bangladesh only.

Delivery time

These are normal estimates, not guarantees:

Delays may occasionally occur due to courier operations, weather, public disruptions, customer unavailability, an incorrect address, or other circumstances outside ALA’s reasonable control.

Delivery charges

If you provide an incorrect address and delivery fails, or if you refuse delivery after shipment or cannot be reached, you are responsible for the applicable delivery and return charges.

Address changes

You may change your delivery address before your order is shipped. After shipment, address changes will be reviewed case by case, depending on what the courier can accommodate. Post-shipping address changes cannot be guaranteed.

Checking the parcel

You may open and inspect the parcel at delivery when the courier permits it.

If you check the product and choose to return or refuse it for a reason that is your responsibility, the applicable return charge is yours to pay:

If the product is genuinely wrong or defective and you return it immediately at delivery, ALA will bear the applicable return charge.

Standard return period

You may request a return within 3 days of receiving your product. Returns are not accepted after this period under normal conditions.

To be eligible for return, products must be:

• Unused
• In original condition
• With original packaging
• With tags and labels intact
• With all included accessories intact, if applicable

Trying or checking a product is acceptable as long as it remains unused and in returnable condition. A product that has been used cannot be returned simply because you changed your mind.

Valid return reasons

Valid reasons to request a return include:

• Size or fit issue
• Wrong product received
• Wrong colour received
• Wrong model received
• Genuine product defect
• Genuine damage

Where applicable, clear photo or video proof is required. “I did not like it” alone is not a valid return reason. Please provide a clear, specific reason.

Size and fit exchange

If you have a size or fit issue, you may request an exchange within 3 days of delivery. The product must be unused with its original packaging and tags intact. ALA offers an exchange in this case — not a refund.

The applicable return charge and re-delivery charge are both paid by you. After 3 days, a normal size or fit exchange is no longer available.

Wrong product, colour, or model

If ALA sends the wrong product, wrong colour, or wrong model, ALA will bear both the applicable return charge and re-delivery charge.

Defective or damaged products

If you report a genuine defect or damage within the 3-day return period, ALA will review your case. Photo or video proof may be required. Responsibility for pickup and return charges is determined based on the specific circumstances.

If the product is clearly wrong or defective and you return it immediately during delivery inspection, ALA bears the return charge.

Return approval process

Returns are not automatically approved. The process is:

1. Submit your return request with order details and any required photo or video evidence
2. ALA reviews your request
3. If approved, ALA arranges courier pickup
4. The product is returned to ALA
5. ALA checks the returned product condition
6. If eligible, the refund or exchange process continues

Refunds

Approved refunds are sent through bKash or Nagad. A refund is not issued at the time of pickup. The returned product must first reach ALA and pass a condition check. Once the refund is approved following this review, ALA will issue it within 48 hours.

Customer-responsible return charges

When the return is your responsibility, the applicable return charge is:

This charge does not apply when ALA has clearly sent the wrong product and is responsible under the stated policy.

Refund & Returns Policy

The sections above summarise the essential return and refund rules. Detailed conditions are covered in ALA’s dedicated policy page.

Promotions

Promotions and discounts may be time-limited, may change, and may have separate conditions. They may not always be combined. Any advertised deadline reflects a real offer period.

Reviews and customer content

Customers may submit genuine reviews about their experience. ALA may moderate content that is spam, fraudulent, abusive, illegal, contains personal information, or is unrelated to the product. Legitimate negative reviews are not removed simply for being negative.

ALA does not reuse customer-submitted reviews or photos for marketing purposes.

Intellectual property

ALA’s brand name, logo, website design, product photography, graphics, and written content may be protected as intellectual property. You may use the website normally for shopping. Unauthorised commercial copying or impersonation of ALA is not permitted.

Website availability

ALA aims to keep infinityala.com available, but temporary interruptions may happen due to maintenance, technical issues, hosting problems, third-party systems, or circumstances outside reasonable control. Uninterrupted availability cannot be guaranteed.

Privacy

Customer information may be processed as necessary to process orders, confirm orders by phone, deliver products, handle payments, manage returns and refunds, and provide customer support. ALA’s full Privacy Policy is available separately.

Liability and customer rights

Nothing in these Terms is intended to remove rights that customers have under applicable law. ALA takes reasonable care to fulfil orders correctly and will act fairly when things go wrong.

Applicable law

These Terms are intended to operate consistently with the applicable laws of Bangladesh.

Changes to these terms

ALA may update these Terms when business operations, policies, products, services, or legal requirements change. The latest version published on infinityala.com applies from the effective date shown.